Frequently Asked Questions | GiGi's Sweet Magnolia

Sweet answers to your most common questions. 🌸 Whether you're shopping for handmade goodies, creating a gift, or planning a party, here's what to know before you order.

🛍️ Shopping & Handmade Products

Are your products handmade?

Yes! GiGi's Sweet Magnolia makes small-batch soaps, bath and body treats, and creative handmade goodies with heart and Southern soul. Because items are handmade, colors, textures, and details may vary slightly from photos.

Can I choose a scent, color, or style?

Many products have options on their individual listings. Choose from what's currently shown as available. Have something more specific in mind? Message GiGi before placing your order to discuss possibilities.

What if a product says sold out?

GiGi makes many items in small batches, so some favorites may be unavailable between markets. Send a message with the product name, scent or variation, and the quantity you need. We can confirm whether another batch is possible or help you find something currently available. A request does not place an order or guarantee a restock.

Are the photos exactly what I will receive?

Some listing photos are styled promotional representations, and handmade colors, labels, wrapping, and presentation can vary. Please read each product's description and selection options for the details of what is included.

What about kids' bath products?

Our Little Loves collection features playful bath-time creations and activities. Follow each item's directions and ingredients, supervise children during use, and keep bath products away from eyes and mouths.

Where can I leave an order note or gift message?

Before checkout, open your shopping cart and use the Order note box for helpful order instructions or a gift-message request. Notes do not automatically include a printed card, wrapping, or personalization. For those services, request a custom gift quote before ordering.

How do the soap deals and NEWFRIENDS discount work?

Eligible adult handmade soaps are mix-and-match 3 for $22; eligible kids' handmade soaps are 3 for $15, and eligible 16 oz bath salts are 2 for $22. Those offers apply automatically when qualifying items are in your cart. Use NEWFRIENDS at checkout for 10% off eligible products, once per customer. The welcome code cannot be combined with automatic product deals. Review the discount shown at checkout before completing payment.

Can I share a review or feedback about my order?

Absolutely! Honest customer experiences help a small handmade business grow. Visit the product page for the item you purchased and look for the customer review section. You're welcome to share what you liked and what could be better. For questions, concerns, or help with an order, contact GiGi directly so we can discuss the details.

📦 Shipping & Local Pickup

Do you ship?

Yes, for eligible products. Our current U.S. options are $8 Standard and $15 Express, with free Standard shipping on qualifying U.S. orders of $70 or more. International options may have carrier-calculated rates. The final methods and prices are shown at checkout for your order and address. Handmade items may need extra preparation time. See Shipping & Local Pickup details.

Can I pick up locally in North Georgia?

Yes, eligible local customers can choose the free North Georgia pickup option shown at checkout. Pickup is by appointment—not a walk-in shop. GiGi shares the exact address privately after your order is ready and a pickup time has been confirmed. See pickup details.

Do I need a customer account to check out?

No. You can check out without signing in or creating an account.

Which payment methods are available?

Shopify lists Shop Pay, Apple Pay, and Google Pay as supported digital wallets for our store. Available payment options depend on your device and checkout; you'll see the options offered before paying.

↩️ Returns & Refunds

What is your return policy?

Eligible purchases can be returned when you contact us within 14 calendar days of delivery or local pickup. Products must be unopened, unused, and in their original packaging. Opened personal-care items and personalized or custom-made orders generally cannot be returned just because you've changed your mind. This does not affect your rights if an item is damaged, defective, or incorrect. For instructions and full details, read our Return & Refund Policy.

What if something arrives damaged or incorrect?

Please contact GiGi as soon as reasonably possible with your order number, a description of the issue, and photos if available. We'll work with you on an appropriate solution.

🎁 Gifts & Custom Orders

Do you offer gift bundles?

Absolutely! Browse our ready-made gift bundles for thoughtful handmade combinations. Quantities and contents are shown on each product page.

Can I put together my own gift?

Yes! Build Your Own Gift lets you choose at least two different available products at their regular prices. Extra wrapping and personalization aren't automatically included. For something truly special, request a custom gift so GiGi can discuss the theme, budget, and available options with you.

🎉 Petals & Parties

What kinds of parties do you offer?

Explore Paint Your Own Soap, Charm Bar, Sparkle & Suds, and Bubble Dough experiences in Petals & Parties. Starting packages cover up to 10 children, with pickup kits and full-service options.

Can I book a party directly online?

Party dates are confirmed personally by GiGi; submitting an inquiry does not reserve a date. Request a party date and quote with your preferred date, location, estimated guest count, and activity. We'll discuss availability and details before confirming the booking.

Why do party packages say “Sold out”?

Party package checkout is intentionally turned off while GiGi confirms availability and booking details personally. “Sold out” does not mean all party dates are taken. Request your party date and quote here, and GiGi will discuss availability and next steps before payment.

💌 Magnolia Mail — Email Updates

How can I hear about new products, markets and party ideas?

Scroll to the Join the Sweet Magnolia Family 🌸 email signup near the bottom of our website and enter your email address. This is where you can sign up for news about new handmade goodies, market updates and Petals & Parties when we have something to share. Signing up does not automatically apply a discount or place an order. Have a welcome code? Enter NEWFRIENDS at checkout to use the 10% welcome offer (once per customer; cannot combine with automatic product specials).

💌 Still Have Questions?

GiGi would love to help! Send a message or email gigissweetmagnolia@gmail.com.

Handmade with Heart & Southern Soul. 🌸