Return & Refund Policy

GiGi's Sweet Magnolia

Thank you for shopping small with GiGi's Sweet Magnolia! Every handmade order is prepared with heart and Southern soul. We want you to feel confident and happy with your purchase.

14-Day Returns

We accept returns on eligible products when requested within 14 calendar days of delivery, or within 14 days of pickup for local pickup orders.

To qualify for a return, products must be:

• Unopened and unused

• In their original packaging

• In the same condition in which they were received

• Accompanied by an order number or proof of purchase

How to Request a Return

Email gigissweetmagnolia@gmail.com or use our Contact Page.

Include your order number, the product you would like to return, and the reason for your request.

Please wait for approval and return instructions before mailing any items. Return addresses and local pickup arrangements will be shared privately.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept change-of-mind returns on opened or used soaps, skincare, lip products, bath products, or other personal-care items.

Personalized or custom-made products, including custom gifts, jewelry, and party favors, are not eligible for change-of-mind returns. Gift cards are also excluded.

Party bookings and services follow their separately agreed booking and cancellation terms.

These exceptions do not affect your rights concerning damaged, defective, or incorrect products, or rights provided by applicable law.

Return Shipping

Customers are responsible for return shipping costs on change-of-mind returns. Original shipping charges are generally nonrefundable unless the return results from our error or applicable law requires otherwise.

We recommend using a trackable return shipping method.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us as soon as reasonably possible.

Include your order number, a description of the issue, and photos if available. We will work with you on an appropriate replacement, refund, or other solution. When an error is ours, we will arrange appropriate return shipping.

Refunds

Once an approved return is received and inspected, we will notify you of the refund decision.

Approved refunds will be issued to the original payment method. We aim to process refunds within 10 business days after inspection. Your bank or payment provider may require additional processing time.

Questions?

We're always happy to help!

Email: gigissweetmagnolia@gmail.com

Website: gigissweetmagnolia.com

Handmade with Heart & Southern Soul. 🌸